FAQ for Hosting Providers

Can Hosting partners put multiple end users on one server?

• Yes. The MySQL model is on a per-server basis. You may use a single server for a number of your end users. However, technical support incidents to MySQL are limited to one incident per server. Enterprise License Agreement (ELA) customers may submit unlimited incidents to MySQL

Can Hosting partners determine pricing to end users?

• Yes. Hosting partners may freely determine their own pricing that makes sense to their business.

Are end users get entitled to MySQL Enterprise services?

• Hosting partner’s end users benefit from the MySQL Enterprise software made available to them. As a hosting company you can also optimize the servers on behalf of the end user, through MySQL’s monitoring tools. However, end users do not get direct access to the monitoring services. For this to happen, the hosting partner has the ability to resell a full MySQL Enterprise subscription to the end user.

How are the benefits different from MySQL’s standard subscription offering?

• The benefits are identical to the respective Basic, Silver, Gold and Platinum end user subscriptions of MySQL Enterprise. The differences are:
  • Incidents are limited to one per server
  • MySQL’s monitoring and advisory services are entitled to the Hosting partner, but not the end user.
  • The pricing model is attractively priced to the Hosting market, allowing Hosts to entitle multiple end users per server, for a low monthly cost starting at $39 per server per month.

Can Hosting partners resell full MySQL Enterprise subscriptions?

• Yes. As part of your agreement with MySQL, Hosting partners have the ability to offer their end users MySQL Enterprise subscriptions. This is appropriate when the end user is requesting access to MySQL’s monitoring and advisory services, as well as technical support from MySQL.

Can Hosting partners offer MySQL Enterprise at different levels (Basic, Silver, Gold, Platinum) depending on the end users’ requests?

• There are two parts to this answer.
  • There is one level for the Hosting partner, and one service level from MySQL to the partner. MySQL offers Hosting partners a single service level agreement, as well as the ability to tune all servers in their environment using the monitoring services.
  • This being said, the Hosting partner is free to customize the service levels to its end users based on its own business model.

Do all servers need to run MySQL Enterprise, or can some still run MySQL Community Edition?

• By joining the Authorized Hosting program, partners agree to offer their customers the most secure, reliable and up-to-date version of the MySQL database through MySQL Enterprise. Generally, Hosting partners must include all your entitled servers running MySQL in your reporting. If in some cases, the application environment requires you to stay on Community Edition versions of MySQL, Hosting partners may still run on this version under the same terms and conditions as MySQL Enterprise.

How does MySQL account for virtual machines?

• MySQL defines pricing on a per server basis. In the event MySQL is run in virtualization environments, each virtual server shall be counted identically as a physical server.

To enroll in the MECA Program, visit http://partner-portal.mysql.com/register.php, where you can apply for membership in the program and create a company profile for the MySQL Solutions Directory, subscribe for MECA Program Modules, and much more.